Outage in ChannelAdvisor Page

Inventory File Import and Export Issues

Resolved Minor
December 18, 2023 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues processing inventory import/export files. As a result of this issue, you may see the following errors in your Products > Imports/Exports view status column: System Error. Our Engineers are working on a resolution as our highest priority. We apologize for the inconvenience. This alert will be updated as soon as more information is available.
Components affected
ChannelAdvisor Page System
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/18/2023 10:26AM

This issue has been resolved. There is no action required on the part of ChannelAdvisor clients.

MONITORING 5 months ago - at 12/18/2023 09:55AM

The root cause of this issue has been resolved and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.

INVESTIGATING 5 months ago - at 12/18/2023 08:43AM

We are currently experiencing issues processing inventory import/export files. As a result of this issue, you may see the following errors in your Products > Imports/Exports view status column: System Error. Our Engineers are working on a resolution as our highest priority. We apologize for the inconvenience.

This alert will be updated as soon as more information is available.

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