Outage in Chord

Chord Hub Timeouts

Resolved Major
May 30, 2023 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Some analytics requests from the Chord Hub are currently timing out for some customers.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/30/2023 05:56PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 05/30/2023 05:19PM

Our engineers are currently investigating root cause, and requests to a specific Redis cache are timing out, causing a cascade of timeouts downstream. We are currently working on a fix for this.

INVESTIGATING 11 months ago - at 05/30/2023 05:17PM

Some analytics requests from the Chord Hub are currently timing out for some customers.

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