Outage in Ciptex

Twilio - No Audio for Inbound/Outbound Calls via Japanese Toll-Free Numbers

Resolved Minor
June 02, 2023 - Started about 2 years ago - Lasted about 11 hours
Official incident page

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Outage Details

Twilio are observing no audio on inbound calls to Japanese toll-free phone numbers. They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Ciptex Twilio PSTN
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 06/02/2023 07:04PM

The incident causing inbound/outbound audio calls to Japanese toll-free phone numbers has been resolved and service is operating normally at this time.

MONITORING about 2 years ago - at 06/02/2023 04:08PM

Inbound/outbound audio calls to Japanese toll-free phone numbers are now operating normally. Twilio will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 2 years ago - at 06/02/2023 03:34PM

Twilio engineers have identified the issue causing no audio on inbound/outbound calls to Japanese toll-free phone numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 06/02/2023 11:35AM

Twilio is observing no audio on inbound/outbound calls to Japanese toll-free phone numbers. They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 06/02/2023 08:54AM

Twilio is observing no audio on inbound/outbound calls to Japanese toll-free phone numbers. They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 06/02/2023 08:04AM

Twilio are observing no audio on inbound calls to Japanese toll-free phone numbers. They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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