Outage in Ciptex

Twilio SendGrid - Mail Send Delays

Resolved Minor
February 29, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Starting around 06:17 AM UTC on the 29th of February 2024, Twilio SendGrid engineers began investigating an issue with mail send request delays for SMTP and API due to one of their servers. They moved the mail trafic to another healthy server around 6:47 AM UTC and are currently monitoring the mail send performance. However, users may still had some mail delays within the timeframe specified. Further updates will be provided in 1 hour or as soon as they become available.
Components affected
Ciptex NOC General Notifications
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/29/2024 09:30AM

Twilio engineers have monitored the fix and confirmed the issue with Email Send delays has been resolved. All services are now operating normally at this time.

MONITORING 2 months ago - at 02/29/2024 08:09AM

Starting around 06:17 AM UTC on the 29th of February 2024, Twilio SendGrid engineers began investigating an issue with mail send request delays for SMTP and API due to one of their servers. They moved the mail trafic to another healthy server around 6:47 AM UTC and are currently monitoring the mail send performance. However, users may still had some mail delays within the timeframe specified. Further updates will be provided in 1 hour or as soon as they become available.

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