Outage in Classy

Third-Party Incident: TokenEx

Resolved Minor
April 04, 2024 - Started 29 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Our team is aware of an incident reported by TokenEx, a third-party provider. Non-Classy Pay credit card transactions, direct ACH (account and routing numbers), and Virtual Terminal transactions may be impacted. Our team is currently monitoring the TokenEx incident and investigating intermittent slowness on page speed. TokenEx incident report: https://status.tokenex.com/incidents/5hmqpgf3t1qb
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/05/2024 12:27AM

The TokenEx incident has been resolved and all Classy systems that were impacted have been fully restored.

MONITORING 29 days ago - at 04/04/2024 08:47PM

We are continuing to monitor for any further issues.

MONITORING 29 days ago - at 04/04/2024 08:46PM

Our team is aware of an incident reported by TokenEx, a third-party provider. Non-Classy Pay credit card transactions, direct ACH (account and routing numbers), and Virtual Terminal transactions may be impacted. Our team is currently monitoring the TokenEx incident and investigating intermittent slowness on page speed.

TokenEx incident report: https://status.tokenex.com/incidents/5hmqpgf3t1qb

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