Outage in Cloudinary

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Resolved Major
June 20, 2023 - Started 11 months ago - Lasted about 17 hours
Official incident page

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Outage Details

On June 20th, 2023 5:00 PM UTC, We have identified a potential issue with our upload mechanism where the signature in the payload request may have been omitted. We will provide further updates.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/21/2023 12:18PM

This incident has been resolved.

MONITORING 11 months ago - at 06/21/2023 12:12AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 06/20/2023 10:15PM

We have slightly lowered the impact from Critical to Major.

IDENTIFIED 11 months ago - at 06/20/2023 09:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 06/20/2023 09:44PM

Customers with HTTP notification endpoints that support http/2 but were validating or expecting incoming HTTP header names in a case-sensitive way are experiencing issues since a recent deployment updated our outbound requests to use http/2 by default, which requires header names to be sent in lower case.

We're deploying a fix to force http1.1 for our outbound requests to help customers work around this, and also recommend that any application code which is parsing header values is updated to be case insensitive, in keeping with the relevant HTTP RFCs.

IDENTIFIED 11 months ago - at 06/20/2023 08:06PM

Our team has identified and narrowed down the issue related to signature and timestamp headers being omitted.

IDENTIFIED 11 months ago - at 06/20/2023 07:46PM

We are currently investigating the issue and looking for a solution. We have elevated a critical status for this incident. We will provide further updates.

INVESTIGATING 11 months ago - at 06/20/2023 07:39PM

On June 20th, 2023 5:00 PM UTC, We have identified a potential issue with our upload mechanism where the signature in the payload request may have been omitted. We will provide further updates.

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