Cloudinary status

Resolved Issue with webhook notifications

We've identified an issue whereby some customers may not be receiving the webhook notifications from Cloudinary regarding their assets. This initially started around 14:00 UTC. Further updates to follow.

Resolved Multiple Cloudinary Services are unavailable

We are currently investigating this issue, more detail to follow

Resolved Delayed processing of assets sent to MetaDefender Anti-Malware Protection add-on

We've identified an issue with assets sent to the MetaDefender Anti-Malware Protection where the moderation does not complete as expected. This issue primarily affects that were sent to the add-on on 2021-09-03, also affecting a smaller number of assets sent for scanning on 2021-08-31, 2021-09-01, and 2021-09-02. In the short term, affected assets will list the moderation status as "pending", but can be manually approved via the Media Library or Admin API if the asset is required for delivery before the issue is resolved. We've identified the source of the problem with the integration between the add-on provider and Cloudinary and are working on resolving it now. The issue has been mitigated for newly-uploaded assets since 2021-09-03 11:45 EDT and we're continuing to work on full resolution, including updating all assets currently showing the "pending" moderation status.