Outage in CM.com

End of Service - US and CA - Number Sharing Service

Resolved Minor

October 21, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Number sharing services in the US and CA will cease support Monday 24-10. This means that any SMS message sent to US and CA without a local long number number will not be delivered. If you haven't bought a US number yet, please go to our platform and procure a local long number (10DLC) and send your messages via the number to ensure delivery. (https://www.cm.com/en-gb/app/channels/) You can also contact your account manager for more information. This service will end in order to comply with the CTIA Messaging Principles and Best Practices Guide

Components affected

CM.com Mobile network operators: United States of America

Latest Updates ( sorted recent to last )

IDENTIFIED over 1 year ago - at 10/21/2022 10:36AM

Number sharing services in the US and CA will cease support Monday 24-10. This means that any SMS message sent to US and CA without a local long number number will not be delivered.
If you haven't bought a US number yet, please go to our platform and procure a local long number (10DLC) and send your messages via the number to ensure delivery. (https://www.cm.com/en-gb/app/channels/)

You can also contact your account manager for more information.

This service will end in order to comply with the CTIA Messaging Principles and Best Practices Guide

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