Connectivity issues Customer Data Platform

We are pleased to announce that all our databases are now back up and running smoothly following a rigorous testing of our hosting partner's implementation. Our Customer Data Platform (CDP) is back in operational mode, and we have resumed processing all events as of 2023-10-26 14:50:00.262 UTC. Please be aware that it might take some time to clear the backlog of events.

We understand that the recent disruption may have caused inconvenience to your business activities, and we sincerely apologize for any inconvenience this may have caused. Our team has worked diligently to ensure the swift restoration of our systems, and we remain committed to delivering uninterrupted service to our valued clients.

The implementation is successfully tested, and we are pushing the fix to the production environment.

We are currently carefully testing our hosting partner's implementation and are monitoring results.
Based on our findings we will decide on moving the implementation to our production environment to get all customers up and running again.

Our database hosting partner is implementing a fix for the issues they have encountered. Once deployed, we will process the queues to safeguard against data loss. We will keep you updated on the progress.

We will be restoring read acces to the CDP to partially mitigate the impact of this outage. No mutations can be made in this state. Engineers at our database hosting partner will work around the clock to fix the root cause that affected our cluster and alert us as soon as they are successful. At that point, our teams will take over again to restore full functionality. We understand the impact this has for our users. Apologies for the effect this is having on your day and business.

We've confirmed the issues are due to our database hosting partner, who have a full team on the case as we speak. Next update in one hour at the latest, or as events warrant.

We are continuing our investigation in the cause of the issue and are working hard to resolve the issue. We hope to resolve the issue as soon as possible and apologies for the inconvenience caused.

The Customer Data Platform is experiencing connectivity issues. The front-end is unreachable. Events will be processed with a delay. We are currently investigating the incident and will post an update once more information is available.