Outage in CodaBox

FLOWIN / "connection refused" on send_error documents

Resolved Minor
January 25, 2024 - Started 3 months ago - Lasted 8 days
Official incident page

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Outage Details

We noticed 50% of the invoices that are sent to a specific access point are not getting delivered and receive a SEND_ERROR status with "Connection refused". We're investigating the issue. As a workaround an invoice that has the final status "SEND_ERROR", can be resent to try again.
Components affected
CodaBox Sales Invoices
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/02/2024 10:41AM

This incident has been resolved.

MONITORING 3 months ago - at 01/29/2024 01:04PM

Although we don't have specific feedback yet, the issue seems resolved as we no longer experience the problems we were having.

We'll monitor the situation the coming days.

INVESTIGATING 3 months ago - at 01/25/2024 02:28PM

We're still investigating and waiting on feedback from the third party.

INVESTIGATING 3 months ago - at 01/25/2024 11:23AM

We noticed 50% of the invoices that are sent to a specific access point are not getting delivered and receive a SEND_ERROR status with "Connection refused".

We're investigating the issue.

As a workaround an invoice that has the final status "SEND_ERROR", can be resent to try again.

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