Sync products unable to link to Xero

We have deployed and tested a fix and are now confident that users will be able to create new connections to Xero from our Sync products.

We have deployed a fix and have thoroughly tested the results. We will continue to monitor for the time being.

We are continuing to investigate the issue. We have determined that this is also affecting Sync For Expenses

Our previously deployed fix has not remediated the issue. We are continuing to investigate.

We are continuing to monitor for any further issues.

We have deployed a fix and will continue to monitor to ensure all is working, as expected.

We are continuing to work on a fix for this issue.

We have identified the root cause of the issue and are working on deploying a fix.

We have identified that for our Sync for Commerce and Sync for Expenses products, the link flow may intermittently fail, when attempting to connect to Xero. We are currently working on identifying a root cause.