Outage in CodeTwo

[Global] Users are unable to log in to Admin Panel due to Microsoft Azure B2C issues

Resolved Major
May 05, 2024 - Started 14 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Microsoft Azure Active Directory B2C services are down for the second time today preventing users from signing in to CodeTwo Admin Panel (https://login.codetwo.com). We have received a notification from Azure Portal: [Microsoft] Engineers are investigating an alert for Azure Active Directory B2C in Europe. If you want to manage signature or autoresponder rules, just log in to CodeTwo from this website: https://app.codetwo.com. Apart from Admin Panel (https://login.codetwo.com), all other services are operational. Signatures are added as normal.
Components affected
CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/05/2024 11:33PM

This incident has been resolved.

IDENTIFIED 14 days ago - at 05/05/2024 06:53PM

Microsoft provided the following update about the problem: We have identified the root cause of this issue and we have a potential mitigation plan in-progress.

INVESTIGATING 14 days ago - at 05/05/2024 03:51PM

Microsoft Azure Active Directory B2C services are down for the second time today preventing users from signing in to CodeTwo Admin Panel (https://login.codetwo.com). We have received a notification from Azure Portal: [Microsoft] Engineers are investigating an alert for Azure Active Directory B2C in Europe.

If you want to manage signature or autoresponder rules, just log in to CodeTwo from this website: https://app.codetwo.com. Apart from Admin Panel (https://login.codetwo.com), all other services are operational. Signatures are added as normal.

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