Outage in CodeTwo

[Global] Users are unable to log in to Admin Panel

Resolved Minor
May 05, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue with CodeTwo Admin Panel logon issues for some users. It looks like Microsoft Azure Active Directory B2C services are down, which means users are unable to log in to CodeTwo Admin Panel. Logging in to CodeTwo Manage Signatures App is available, so if you want to manage signature or autoresponder rules, just log in to CodeTwo from this website: https://app.codetwo.com. All other services are operational. Signatures are added as normal.
Components affected
CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Onboarding CodeTwo Onboarding CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Azure AD data caching CodeTwo Onboarding CodeTwo Onboarding CodeTwo Signature adding (rules processing) CodeTwo Signature adding (rules processing) CodeTwo Onboarding CodeTwo Onboarding CodeTwo Onboarding CodeTwo Onboarding CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Signature preview CodeTwo Mail flow CodeTwo Mail flow CodeTwo Mail flow CodeTwo Signature adding (rules processing) CodeTwo Signature adding (rules processing) CodeTwo Signature adding (rules processing) CodeTwo Signature adding (rules processing) CodeTwo Manage Signatures App CodeTwo Manage Signatures App CodeTwo Manage Signatures App CodeTwo Manage Signatures App CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Mail flow CodeTwo Mail flow CodeTwo Manage Signatures App CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Admin Panel CodeTwo Signature adding (rules processing) CodeTwo Signature adding (rules processing) CodeTwo Manage Signatures App CodeTwo Manage Signatures App CodeTwo Manage Signatures App CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Sent Items Update CodeTwo Mail flow CodeTwo Mail flow CodeTwo Mail flow

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/05/2024 03:33PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/05/2024 03:17PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 05/05/2024 03:12PM

Microsoft is aware of the problem on their end and is currently investigating it.

If you want to manage signature or autoresponder rules, just log in to CodeTwo from this website: https://app.codetwo.com. Apart from Admin Panel (https://login.codetwo.com), all other services are operational. Signatures are added as normal.

INVESTIGATING over 1 year ago - at 05/05/2024 02:32PM

We are investigating an issue with CodeTwo Admin Panel logon issues for some users. It looks like Microsoft Azure Active Directory B2C services are down, which means users are unable to log in to CodeTwo Admin Panel. Logging in to CodeTwo Manage Signatures App is available, so if you want to manage signature or autoresponder rules, just log in to CodeTwo from this website: https://app.codetwo.com. All other services are operational. Signatures are added as normal.

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