Outage in CodeTwo

Degraded performance of the Admin Panel and other apps due to Azure disruptions

Resolved Minor
October 09, 2025 - Started 7 days ago - Lasted about 7 hours
Official incident page

Incident Report

Some of our apps - such as the Admin Panel and the Manage Signatures App - may experience degraded performance, including slow loading times or failure to load entirely. This issue is due to widespread disruptions affecting Microsoft 365 and Azure services. You can track updates via https://x.com/MSFT365Status/status/1976221477859983782 or https://status.cloud.microsoft, although the latter may also be intermittently unavailable as it's hosted by Microsoft. Microsoft has identified its Front Door services as the likely cause, which is also impacting standard Microsoft 365 users. We are actively monitoring the situation on our end. Despite the app loading issues, email signatures continue to be appended correctly, and mail delivery remains unaffected.
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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/09/2025 05:37PM

This incident has been resolved.

MONITORING 7 days ago - at 10/09/2025 01:17PM

Microsoft has recovered most of affected resources. We are monitoring the results.

IDENTIFIED 7 days ago - at 10/09/2025 10:41AM

We’re seeing that the Azure Front Door Services issues are now also affecting users in the UK and UAE regions. As a result, Microsoft 365 users in these areas may experience intermittent login issues when accessing their M365 resources. Some CodeTwo apps - also hosted on Azure - may be impacted as well, due to the widespread nature of the disruption.

Important Reminder:
All email signatures are being appended as expected, and we are not observing any issues with mail delivery at this time.

You can follow updates on this Microsoft incident via:

https://x.com/MSFT365Status/status/1976221477859983782
https://status.cloud.microsoft (Note: this page may also be intermittently unavailable)

IDENTIFIED 7 days ago - at 10/09/2025 10:29AM

Some of our apps - such as the Admin Panel and the Manage Signatures App - may experience degraded performance, including slow loading times or failure to load entirely. This issue is due to widespread disruptions affecting Microsoft 365 and Azure services. You can track updates via https://x.com/MSFT365Status/status/1976221477859983782 or https://status.cloud.microsoft, although the latter may also be intermittently unavailable as it's hosted by Microsoft.

Microsoft has identified its Front Door services as the likely cause, which is also impacting standard Microsoft 365 users. We are actively monitoring the situation on our end. Despite the app loading issues, email signatures continue to be appended correctly, and mail delivery remains unaffected.

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