Outage in Coveo Cloud V2
[US] ML Model issues
Resolved Minor
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Outage Details
Components affected
Coveo Cloud V2 Coveo ML - Query Suggest ServiceLatest Updates ( sorted recent to last )
We are continuing to monitor the service but we have now reached full recovery and all Machine Learning Models should be available.
We continue to see good progress as more Machine Learning Models are becoming available again. Our team is still working towards full recovery.
We have identified the root cause of the problem and implemented a fix. Some Machine Learning Models are starting to become available again and we are seeing partial recovery. Our teams are working to accelerate this process towards full recovery.
We've identified an issue causing elevated API error rates with Machine Learning Models in the US East region. Query suggestions, top clicks, smart snippets, dynamic navigation experience, product recommendations, case classification and event recommendations are affected. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
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