[EU] Coveo ML - Models Generator Issues

This incident has been resolved. All models have been rebuilt and the backlog is processed. Thank you for your patience.

Our workaround is functional, and models continue to be rebuilt. We are monitoring the service as it finishes to process the backlog of rebuilds that had accumulated and expect this to finish within the next few hours.

A work around has been implemented, resuming model creation and update in europe. Teams are closely monitoring the status of the models.

We’ve made progress on the this issue and have significantly reduced its scope. It now affects all model creation and update for all europe customers, but existing models are still available and responding to queries.

For assistance or inquiries, please reach out to our customer support team through our Help Portal.
We appreciate your patience and will keep you informed with any further updates.

We've made progress on the this issue and have significantly reduced its scope. It now only affects a subset of customers.

For assistance or inquiries, please reach out to our customer support team through our Help Portal.

We appreciate your patience and will keep you informed with any further updates.

We've identified an issue affecting the ML Model Generator in the EU region. New model creation and automated model refreshes will experience delays. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal