Outage in Coveo Cloud V2

[All Regions] Search Issues

Resolved Major
July 04, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We've detected issues impacting the Search Service in all regions since around 10:30AM EDT for a subset of customers. Our team has applied a fix as of 3:42PM EDT and the service has partially recovered.
Components affected
Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Search - Search Service

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/04/2025 09:34PM

The issue has been fixed for all affected customers. This incident is resolved.

Please report any issues through our Help Portal.

IDENTIFIED 4 months ago - at 07/04/2025 08:19PM

We've detected issues impacting the Search Service in all regions since around 10:30AM EDT for a subset of customers. Our team has applied a fix as of 3:42PM EDT and the service has partially recovered.

Latest Coveo Cloud V2 outages

[All Regions] Infrastructure provider issue - 20 days ago
[All Regions] Crawling Issues - about 1 month ago
[EU] Coveo Experimentation Hub Issues - about 1 month ago
[All Regions] Search Issues - about 1 month ago
Indexing Pipeline Issues - about 1 month ago

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