Outage in Coveo Cloud V2

[All Regions] Intent Aware Product Ranking Issues

Resolved Minor
August 05, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Customers using this model type are currently receiving degraded responses due to incomplete training data. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/05/2025 09:40PM

This incident has been resolved.

IDENTIFIED 2 months ago - at 08/05/2025 08:16PM

The fix has been rolled out and the affected models are being rebuilt. We will update again once all models have been rebuilt.

IDENTIFIED 2 months ago - at 08/05/2025 05:28PM

The root cause has been identified and our team is working on implementing a fix.

INVESTIGATING 2 months ago - at 08/05/2025 05:15PM

We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Customers using this model type are currently receiving degraded responses due to incomplete training data. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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