Outage in Coveo Cloud V2

[US] [EU] Analytics Ingestion Issues

Resolved Major
December 16, 2025 - Started 1 day ago - Lasted about 17 hours
Official incident page

Incident Report

We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 12/17/2025 02:20AM

The data received during the third-party outage has been processed.
Reporting in EU and Data Share in US West (Oregon) should be back to normal.

If you need help or to get in touch with us, please visit our Help Portal

IDENTIFIED 1 day ago - at 12/16/2025 06:07PM

The issue with the third-party infrastructure provider has been resolved, processing of new data is back to normal.

Data received during the outage is being processed. Reporting on analytics data in the EU region and Data Share in the US West (Oregon) region is affected.

Our team is continuing to work on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

IDENTIFIED 1 day ago - at 12/16/2025 10:18AM

We identified an issue affecting Analytics Ingestion in the EU and US regions. Due to an issue with a third-party infrastructure provider, reporting on analytic data in the EU region is not currently possible. Additionally, Data Share feature for the US West (Oregon) region might be affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

IDENTIFIED 1 day ago - at 12/16/2025 09:37AM

We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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