Outage in Coveo Cloud V2

[US] Document Log Visibility Issues

Resolved Minor

May 08, 2026 - Started 6 days ago - Lasted about 8 hours
Official incident page

Incident Report

We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 05/08/2026 07:51PM

This incident has been resolved.

MONITORING 5 days ago - at 05/08/2026 07:03PM

Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.

IDENTIFIED 6 days ago - at 05/08/2026 02:56PM

We've identified the root cause and our team is working towards processing historical data.

IDENTIFIED 6 days ago - at 05/08/2026 11:39AM

We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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