Outage in Coveo Cloud V2

US - Generative Answering Issues

Resolved Major

August 04, 2026 - Started 7 days ago - Lasted about 5 hours
Official incident page

Incident Report

We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 08/05/2026 12:48AM

Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved.

If you need help or to get in touch with us, please visit our Help Portal

MONITORING 7 days ago - at 08/04/2026 09:30PM

The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal

INVESTIGATING 7 days ago - at 08/04/2026 08:16PM

We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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