Outage in Coveo Cloud V2
[EU] Analytics Reporting Issues
Resolved MajorIncident Report
We are observing an issue affecting Analytics Reporting in the EU region. Analytics reports and dashboards in the Administration Console, including the Merchandising Hub, may fail to load. Analytics events are still being collected normally, and search is not affected.
This is caused by an issue with one of our third-party infrastructure providers. We are actively working with them to restore service and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
Components affected
Coveo Cloud V2 Analytics - Analytics Read APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 10/22/2026 12:21AM
The service has remained fully operational since the last update. This incident is resolved.
MONITORING
20 days ago - at 10/21/2026 09:25PM
The issue has been fixed and we are actively monitoring the service.
Some analytics events are still being processed.
Thank you for your patience.
IDENTIFIED
20 days ago - at 10/21/2026 06:55PM
We are observing an issue affecting Analytics Reporting in the EU region. Analytics reports and dashboards in the Administration Console, including the Merchandising Hub, may fail to load. Analytics events are still being collected normally, and search is not affected.
This is caused by an issue with one of our third-party infrastructure providers. We are actively working with them to restore service and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
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