Outage in Coveo Cloud V2

[All Regions] Support portal Issues

Resolved Minor

September 16, 2026 - Started 2 days ago - Lasted about 8 hours
Official incident page

Incident Report

Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 09/16/2026 08:29PM

The support portal has remained fully operational since the last update. This incident is resolved.

MONITORING 1 day ago - at 09/16/2026 07:47PM

The issue seems fixed and we are actively monitoring the support portal. Thank you for your patience.

IDENTIFIED 2 days ago - at 09/16/2026 12:33PM

Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions.

Their team is actively working to restore service; you can follow updates on their status page .

If you need immediate assistance and cannot submit a ticket, please contact our support hotline.

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