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Outage in Coveo Cloud V2

[All Regions] Commerce Search Issues

Resolved Minor
July 17, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 07/17/2026 01:55PM

This incident has been resolved.

MONITORING 3 days ago - at 07/17/2026 01:16PM

The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.

IDENTIFIED 3 days ago - at 07/17/2026 12:48PM

We have identified a fix and expect the issue to be mitigated within an hour.

Customers relying on standard fields existing in the additional fields object are affected. This issue can be worked around by relying directly on the standard fields themselves, rather than using them via additional fields

IDENTIFIED 4 days ago - at 07/17/2026 12:26PM

The root cause has been identified and our team is working towards mitigating the issue.

INVESTIGATING 4 days ago - at 07/17/2026 12:05PM

We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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