Outage in Coveo Cloud V2
[All Regions] Commerce Service Issues
Resolved MinorIncident Report
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/21/2026 05:52PM
This incident has been resolved.
MONITORING
4 days ago - at 05/21/2026 04:53PM
A fix has been deployed and we are monitoring the results.
IDENTIFIED
4 days ago - at 05/21/2026 04:16PM
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
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