Outage in Cybersource

Payment and Risk Service Interruption

Resolved Minor
July 13, 2023 - Started 10 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Cybersource is aware of an issue that affected Payment and Risk Services intermittently during the time period below. The issue has now been mitigated and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Payment and Risk Services as normal. Reported Start Time: 11:36 GMT on 13 July 2023. Reported End Time: 11:42 GMT on 13 July 2023. Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC16373395
Components affected
Cybersource Payment Services Cybersource Tokenization (TMS) Cybersource Secure Storage Cybersource Digital Payments Cybersource Customer Invoicing Cybersource Payouts Cybersource Account Take Over Protection Cybersource Partner Risk Controls Cybersource Payer Authentication Processing Cybersource List Manager Cybersource Alternative Payments Cybersource Third Party Applications Cybersource Fraud Management Essentials Cybersource Bin Lookup Cybersource Card Present Cybersource Unified Checkout Cybersource Decision Manager (DM) Cybersource Dynamic Currency Conversion Cybersource Account Updater Cybersource Recurring Billing Cybersource Tax
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/13/2023 02:58PM

The issue affecting Payment and Risk services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 11:36 GMT on 13 July 2023.
Reported End Time: 11:42 GMT on 13 July 2023.

Impact: Customers are now able to use Payment and Risk Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16373395

MONITORING 10 months ago - at 07/13/2023 12:24PM

Cybersource is aware of an issue that affected Payment and Risk Services intermittently during the time period below. The issue has now been mitigated and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Payment and Risk Services as normal.

Reported Start Time: 11:36 GMT on 13 July 2023.
Reported End Time: 11:42 GMT on 13 July 2023.

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC16373395

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