Outage in Cybersource

Worldpay VAP Settlement/Batching Disruption

Resolved Minor
March 19, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue affecting settlement/batching for the Worldpay VAP. We are working to implement a fix and appreciate your patience. Impact: Customers may experience funding settlement issues. Reported Start Time: 15 March 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC17908951
Components affected
Cybersource Worldpay VAP
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/19/2024 03:30AM

The issue affecting the settlement/batching for the Worldpay VAP has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15 March 2024
Reported End Time: 19 March 2024

Impact: Customers may have experienced funding settlement delays.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17908951

MONITORING 2 months ago - at 03/19/2024 01:43AM

A fix has been implemented to mitigate the issue affecting settlement/batching for the Worldpay VAP and we are monitoring closely to ensure the issue is resolved.

Impact: Customers may experience funding settlement delays.

Reported Start Time: 15 March 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17908951

IDENTIFIED 2 months ago - at 03/19/2024 01:17AM

We are implementing a fix to mitigate the issue and we appreciate your patience.

Impact: Customers may experience funding settlement delays.

Reported Start Time: 15 March 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17908951

IDENTIFIED 2 months ago - at 03/19/2024 12:19AM

We have identified an issue affecting settlement/batching for the Worldpay VAP. We are working to implement a fix and appreciate your patience.

Impact: Customers may experience funding settlement issues.

Reported Start Time: 15 March 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17908951

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