Outage in Cybersource

Business Center Service Disruption

Resolved Minor
April 11, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Cybersource is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
Components affected
Cybersource Access/Login - Business Center
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/11/2024 03:22PM

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 14:09 GMT 11 April 2024
Reported End Time: 14:37 GMT 11 April 2024

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18077185

MONITORING about 1 month ago - at 04/11/2024 02:44PM

We have identified the issue affecting the performance of the Business Center and a fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.

Reported Start Time: 14:09 GMT 11 April 2024
Reported End Time: 14:37 GMT 11 April 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBC

INVESTIGATING about 1 month ago - at 04/11/2024 02:31PM

Cybersource is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.

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