Resolved PSA - LON Zone (WW4) - Service unavailable - Monitoring
Our teams are currently investigating Service unavailable PSA on LON Zones. An update will be posted here within 30 minutes with the status of this investigation. Thank you for your patience!
Resolved Datto Commerce - Autotask PSA integration outage.
Our engineers are currently investigating an issue with the Datto Commerce to Autotask PSA integration impacting Partners ability to sync information (including: Quotes, Contacts and Sales) between the two platforms. Other Datto Commerce integrations are unaffected. We apologise for the inconvenience, further updates will be posted here.
Resolved [Datto SaaS Protection] Service Disruption with Legacy Platform
Datto SaaS Protection is currently experiencing a disruption with our legacy platform, impacting 1.0 users only. Engineering is currently investigating the root cause of this problem and we will provide updates as they become available. Currently, only backups and exports for 1.0 users are impacted. All other aspects of SaaS Protection (including Restores and Onboarding) are fully operational.
Resolved [Datto SaaS Protection] 500 Error received when accessing Status Page
Datto SaaS Protection is currently experiencing a temporary interruption with the SaaS Status Page in Partner Portal. We have also identified that SaaS Console Login, Client Onboarding and the ability to restore or export data has also been impacted. Our Engineering team is currently investigating the problem. An update will be provided shortly regarding an ETA for when these aspects of SaaS Protection will be accessible again. Please note that backups are fully operational.
Resolved Datto Phone Support outage
We are aware of an outage affecting our phone system, we are currently investigating this issue. This is primarily impacting RMM, WP, and PSA. We will continue to update the status of this outage as new information arises.
Resolved Degradation to services for Datto Commerce
We are experiencing a service degradation and are currently working to resolve the issue.
Resolved DNET Routers, specifically DNA and Network Manager outage
We are currently investigating this issue.
Resolved Log-in Service Outages
We are currently aware of an outage to our Log-in Access Services such as our Partner Portal, Recovery Launchpad, Datto Store, help.datto.com, Networking Manager, and some devices. Our Engineering team is currently investigating the root cause of the problem. Currently there is no ETA on when these service will be restored. We will update the status of this outage as new information arises.
Resolved RMM - Syrah - Unable To Log Into New UI - Under Investigation
Our teams are currently investigating a pop up message, when you try to log into the New UI, stating you need to log back in, for Datto RMM on Syrah. This is also effecting access to the API, on Syrah. An update will be posted here within 30 minutes with the status of this investigation. Thank you for your patience!
Resolved Datto SaaS Protection - Onboarding Errors
SaaS Protection is currently experiencing a service interruption with onboarding new M365 licenses due to intermittent connection issues with Microsoft's API . This is due to Microsoft currently experiencing an interruption on their side. As a result of the API connection issues, we have also received reports that some user services are becoming archived unintentionally. Our Engineering team has identified the problem and is actively working with Microsoft on a resolution. An update will be provided as soon as possible regarding an ETA for onboarding to be accessible again. All other aspects of SaaS Protection (including Backup, Restore, and Export) are fully operational.
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