Datto Cloud Communications Failing resulting in New Restores Not being Mounted/New DCMA Devices May fail to Register/Cloud Continuity Status Page 500 error/Expired Certs for DWA and DLA agents not automatically renewing resulting in failed backups

This incident has been resolved.

Our Engineering team has identified and released a fix that has restored functionality to the impacted systems. The teams are currently validating that functionality is restored to each impacted service and will continue monitoring the success of the fix.

We are continuing to investigate this issue.

Our Team has identified additional impacted features such as some DWA and DLA Agents failing to renew expired certificates which will result in a failed backup.

Our Support team has been supplied with a workaround to manually renew the expired DWA Agent certificates.

We are currently aware of a problem where New Restores cannot be mounted in the Datto Cloud + New DCMA Devices May fail to register

Our Engineering team has been engaged and is actively working to resolve the problem.

You can monitor the current status of this issue at https://status.datto.com/

We are currently investigating an issue with the datto offsite servers preventing new restores to be mounted