Outage in Datto

RMM - Merlot - Delay in creating tickets generated from alerts

Resolved Minor
April 26, 2024 - Started 10 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Our teams are currently investigating a delay in creating tickets generated from alerts for Datto RMM on Merlot. Thank you for your patience!
Components affected
Datto Merlot (EU2)
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/26/2024 01:56PM

This incident has been resolved.

IDENTIFIED 10 days ago - at 04/26/2024 09:39AM

The issue has been identified and we are currently working on a fix.

INVESTIGATING 10 days ago - at 04/26/2024 08:16AM

Our teams are currently investigating a delay in creating tickets generated from alerts for Datto RMM on Merlot.

Thank you for your patience!

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