Outage in Dialogue

Connectivité des moniteurs d'activités physiques // Wellness tracker connectivity

Resolved Minor
March 04, 2024 - Started about 2 months ago - Lasted 4 days
Official incident page

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Outage Details

English follows Notre fournisseur de connectivité aux moniteurs d'activités physiques , Terra, éprouve des difficultés ce qui peut causer des problèmes de connectivité pour les fonctionnalités de suivi des activités physiques dans nos applications. Nous avons contacté Terra. --- Our wellness tracker provider, Terra, is experiencing issues which can cause connectivity problems for the tracking of physical activity in our apps. We have reached out to Terra.
Components affected
Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application Dialogue Member Web Application Dialogue Member Mobile Application
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/08/2024 05:01PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/05/2024 08:48PM

Nous avons mis en place une solution pour mitiger les problèmes de connectivité aux moniteurs d'activités physiques qui devrait rétablir la fonctionnalité. Terra continue de chercher une solution.

---

We have put in place a mitigation for the tracker connectivity problems which should reestablish functionality. Terra is still investigating.

IDENTIFIED about 2 months ago - at 03/04/2024 05:16PM

English follows

Notre fournisseur de connectivité aux moniteurs d'activités physiques , Terra, éprouve des difficultés ce qui peut causer des problèmes de connectivité pour les fonctionnalités de suivi des activités physiques dans nos applications. Nous avons contacté Terra.

---

Our wellness tracker provider, Terra, is experiencing issues which can cause connectivity problems for the tracking of physical activity in our apps. We have reached out to Terra.

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