Outage in Digital Pacific

Backup Servers Unavailable For Self Service

Resolved Minor
October 31, 2022 - Started over 1 year ago - Lasted 4 days
Official incident page

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Outage Details

An issue has been identified which affects the ability for customers to self-restore using the Digitial Pacific backup infrastructure. Our system administrators have disabled public access to all backup servers until this issue can be fixed. This decision has been made as a precautionary measure. All backups remain operational, and all backup data is secure. Should you require assistance restoring any data which is stored on these servers, please open a support ticket with the details and we will be happy to assist you.
Components affected
Digital Pacific Reseller Hosting Digital Pacific Dedicated Servers Digital Pacific Cloud Hosting Digital Pacific Personal and Business Hosting Digital Pacific VPS Hosting
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/04/2022 06:56AM

Our system administrators have re-enabled public access to all backup servers.

This incident is now resolved.

IDENTIFIED over 1 year ago - at 10/31/2022 06:34AM

An issue has been identified which affects the ability for customers to self-restore using the Digitial Pacific backup infrastructure.

Our system administrators have disabled public access to all backup servers until this issue can be fixed. This decision has been made as a precautionary measure.

All backups remain operational, and all backup data is secure.

Should you require assistance restoring any data which is stored on these servers, please open a support ticket with the details and we will be happy to assist you.

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