Outage in DigitalOcean

Customer Support Ticket Portal

Resolved Minor
November 16, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Our Engineering team is investigating an issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com. At this time, users may observe an "Oops, Something Went Wrong" error on the page. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support We apologize for the inconvenience and will post an update as soon as further information is available.
Components affected
DigitalOcean Support Center
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/17/2022 12:07AM

We have confirmed the issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com is fully resolved. Thank you for your patience. If you continue to experience any problems, please open a support ticket from within your account.

MONITORING over 1 year ago - at 11/16/2022 10:59PM

The issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com is now resolved and we are monitoring the situation. We will post another update once the issue has been completely resolved.

INVESTIGATING over 1 year ago - at 11/16/2022 08:51PM

Our Engineering team is investigating an issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com.

At this time, users may observe an "Oops, Something Went Wrong" error on the page. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support

We apologize for the inconvenience and will post an update as soon as further information is available.

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