Outage in DigitalOcean

Customer Support Ticket Portal

Resolved Minor
November 17, 2022 - 2 months ago - Lasted 12 days
Official incident page
Latest DigitalOcean outages

Details

Our Engineering team is investigating an issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com. At this time, users may observe an "Oops, Something Went Wrong" error on the page. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support We apologize for the inconvenience and will post an update as soon as further information is available.
Updates ( sorted recent to last )
RESOLVED at 11/29/2022 08:30PM

Our Engineering team has been monitoring submitted tickets after the implementation changes made yesterday and have confirmed tickets are being submitted successfully. We have not observed any recurrences of the Support Portal errors and have confirmed with our vendor that all necessary changes are in place. We sincerely apologize and thank you for your patience as we worked through this issue. In case of any questions or concerns, please open a ticket with our Support team.

IDENTIFIED at 11/28/2022 06:38PM

Our Engineering team has made additional changes to our Support Portal implementation, following guidance from our vendor. We've confirmed that logging in to the portal is working correctly at this time and the authentication flow is working as expected. We'll monitor this incident over the next 24 hours to ensure that these changes have successfully remediated this incident. If you experience any issues with the Support Portal, please continue to use the form here: https://www.digitalocean.com/company/contact/support

IDENTIFIED at 11/25/2022 05:47PM

Our Engineering team has observed recurrences of this incident and we are in communication with our vendor to find a permanent solution. We expect further improvement actions to take place on Monday, November 28. Over the next two days, users may intermittently continue to experience issues while logging into our Support portal at https://cloudsupport.digitalocean.com/. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support We will post another update here by 20:00 UTC Monday, November 28. We appreciate your patience and understanding. If you have any questions or concerns in the meantime, please feel free to let us know.

IDENTIFIED at 11/24/2022 06:32AM

Our Engineering team has identified a recurrence of this incident and is actively engaging with our vendor to investigate the situation further. As a reminder, please use our contact form at the following link as a temporary workaround: https://www.digitalocean.com/company/contact/support We apologize for the inconvenience and will post an update as soon as further information is available.

MONITORING at 11/23/2022 10:27PM

We've completed maintenance on our Support Portal and have verified that users are able to submit tickets via https://cloudsupport.digitalocean.com normally. With the recommended fixes from our vendor now in place, we'll continue to monitor this incident over the next 24 hours to ensure the fixes are successful and prevent the intermittent issues we have been seeing. We encourage all users to submit tickets normally through their DigitalOcean account Support Portal. If you encounter an error, please feel free to use the alternate form and let us know. Thank you for your patience throughout this process!

IDENTIFIED at 11/23/2022 09:13PM

We are currently conducting maintenance to implement potential fixes recommended by our vendor. Please follow https://status.digitalocean.com/incidents/spwkwfjgky7r for maintenance updates.

IDENTIFIED at 11/22/2022 07:31AM

Our Engineering team continues to work with our vendor to find a permanent solution. As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support Thank you for your patience. We will post an update as soon as more information becomes available.

IDENTIFIED at 11/19/2022 02:15AM

Our Engineering team will continue to work with our vendor over the weekend to find a permanent solution. Users may continue to observe an "Oops, Something Went Wrong" error when trying to access the support portal. As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support Thank you for your patience. We will post an update as soon as more information becomes available.

IDENTIFIED at 11/18/2022 02:43PM

Our Engineering team has observed recurring instances of this incident that intermittently continue to impact our Support portal at https://cloudsupport.digitalocean.com/. We are aware of these events and our engineers are working with our vendor to resolve this. At this time, users may observe an "Oops, Something Went Wrong" error when trying to access the support portal. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support Thank you for your patience. We will post an update as soon as information becomes available

IDENTIFIED at 11/17/2022 11:11PM

As of 23:00 UTC, the intermittent issue with logging into our support portal at https://cloudsupport.digitalocean.com/ has subsided. The cause has been identified as a potential upstream issue with our vendor. Our Engineering team is actively working with our vendor to debug and put a fix in place. At this time, users should be able to log in normally. If we observe a recurrence or when we receive further information about a fix, we'll post an update here.

IDENTIFIED at 11/17/2022 06:20PM

Our Engineering team has identified a recurrence of this incident and is actively engaging with our vendor to investigate the situation further. As a reminder, please use our contact form at the following link as a temporary workaround: https://www.digitalocean.com/company/contact/support

IDENTIFIED at 11/17/2022 03:48PM

The cause of the intermittent issue with logging into our support portal at https://cloudsupport.digitalocean.com/ has been identified as a potential upstream issue with our vendor. Our Engineering team is actively working with our vendor to debug and put a fix in place. We've confirmed this is a recurrence of the previous issue posted here: https://status.digitalocean.com/incidents/2y2f3ry5b7b6 At this time, users should be able to login normally. If we observe a recurrence or when we receive further information about a fix, we'll post an update here.

IDENTIFIED at 11/17/2022 12:10PM

Our Engineering team has identified the cause of the issue with accessing the support portal and is actively working on a fix. During this time, users might face login issues to our support portal at https://cloudsupport.digitalocean.com. We will post an update as soon as additional information is available

INVESTIGATING at 11/17/2022 09:55AM

Our Engineering team is investigating an issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com. At this time, users may observe an "Oops, Something Went Wrong" error on the page. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support We apologize for the inconvenience and will post an update as soon as further information is available.

The best way for teams to monitor DigitalOcean and all third-party cloud services

IsDown is an uptime monitoring solution for your critical business dependencies. Keep tabs on your SaaS and cloud providers in real-time and never miss another outage again. Get instant alerts and stay informed when an incident impacts your operations.

Start free trial

No credit card required · Cancel anytime · 2346 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Say goodbye to the old ways!

The Old Way
  • Subscribing to status pages one-by-one
  • Limited notification options
  • Can't monitor only the parts that matter
  • No bird's eye view over all your services
  • Losing time looking for problems elsewhere
  • No access to historical issues and stats
With IsDown
  • Easily subscribe to all status pages
  • Notifications in the tools you already use
  • Monitor only what directly impacts your business
  • Easy access to the status of all your services
  • Outages information where it's needed
  • Historical data of outages for all your providers

IsDown is the missing layer in your monitoring stack

Quickly identify external outages that impact your business. We are monitoring more than 2000 services in real time.

A high-level view of the health of all your services

IsDown aggregates the information from the status pages of all your services, making it easy to monitor the health of all your services in one place. Say goodbye to managing each status page individually - our service simplifies the process.

IsDown Dashboard

Uptime monitoring in real time

Say goodbye to wasting time trying to diagnose issues with your services - our 24/7 monitoring service does the work for you. We'll notify you if there is an incident, so you can focus on other tasks.

Receive alerts in your preferred channels

Our outage monitoring keeps you informed, no matter where you are. Get instant notifications in your email, Slack, Teams, or Discord when an outage is detected, so you can take action quickly.

IsDown Integrations

Easily integrate with your current tools and workflows

Enhance your processes with more information using our integration of Zapier, Webhooks, PagerDuty, and Datadog. Stay notified and in control. Upgrade your operations today.

Avoid notifications clutter

Maximize your control with customizable notifications from each service. Filter by components and severity to only receive the most important updates. Streamline your processes and stay informed with our advanced notification features.

Notify By Components

Multiple dashboards, shareable with the world

Create one dashboard for each of your teams/clients/projects and monitor only the services that each uses. Have a dedicated dashboard with custom notification settings. Easily make your dashboard public and share it with the world.

Multiple Dashboards

Prepare for scheduled maintenances

Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.

Weekly Digest of the services' outages

Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.

Integrate with tools you already use and love

The data and notifications you need, in the tools you already use.

Your teams will love it

DevOps & On-Call Teams

You already monitor your internal systems. What about the external services? Monitor the services your business depends on. Don't waste time looking elsewhere when external outages are the cause of issues.

IT Support Teams

Detect external outages before your clients tell you. Anticipate possible issues and make the necessary arrangements. Having proactive communication, builds trust over clients and prevents flow of support tickets.

5 minute setup,
instant value for your team

  1. Step 1 Create an account

    Start with a trial account that will allow you to try and monitor up to 40 services for 14 days.

  2. Step 2 Select your cloud services

    There are 2346 services to choose from and you can start monitoring, and we're adding more every week.

  3. Step 3 Set up notifications

    You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.

  4. Step 4 Done!

    You'll start getting alerts when we detect outages in your external dependencies! No more wasting time looking in the wrong place!

Frequently Asked Questions

Is DigitalOcean down right now? What is DigitalOcean current status?
DigitalOcean seems to be up and running. We've updated the status 1 minute ago.
Was DigitalOcean down today?
DigitalOcean is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with DigitalOcean, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with DigitalOcean and need support?
DigitalOcean outage? How can I monitor DigitalOcean?
Why use IsDown instead of DigitalOcean status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an IsDown account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
Can't find a service/integration?
Just contact us, and we'll add it ASAP.

Setup in 5 minutes or less

Try it out! How much time you'll save your team, by having the outages information close to them?

  • 14-day free trial
  • No credit card required to start
  • Cancel anytime
  • +2000 services available