Network Connectivity in SGP1

Our Engineering team has confirmed that the issue impacting network connectivity in the SGP1 region has been fully resolved. Customers may have encountered packet loss, network timeouts, or increased latency between 18:34 UTC - 18:49 UTC.

If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. Thank you for your patience and we apologize for any inconvenience.

Our Engineering team has identified the root cause of the network connectivity issues in SGP1 and applied a fix. We will continue to monitor for stability and provide a final update once we confirm that the situation is fully resolved.

Thank you for your patience and we apologize for the inconvenience.

Our Engineering team has determined that this issue is isolated to the SGP1 region and has not impacted any customers in the BLR1 region. Our metrics indicate that the connection issues subsided at 18:49 UTC, however we are continuing to investigate the root cause and will provide an update as soon as more information is available.

Our Engineering team is investigating an issue with network connectivity in our SGP1 and BLR1 region, beginning 18:41 UTC. At this time, users may see high amounts of packet loss, network timeouts, or increased latency to Droplets and Droplet-based services.

We'll post an update as soon as we have further information.