Support Center

Our vendor has confirmed resolution of this issue and the Support Center is functioning normally as of approximately 11:00 UTC.

Users can access the Support Center and submit tickets normally. We appreciate your patience as we worked through this issue and apologize for the disruption.

If you continue to experience problems, please open a ticket with our support team from the contact form.

Our Engineering team has confirmed with our vendor that the Support Center is accessible once more. At this time, users should be able to access the Support Center normally through their DigitalOcean account.

Our team and the vendor are continuing to monitor this issue. We will post further updates as we have new information or once we confirm this issue is fully resolved.

Our Engineering team has received updates from our vendor and continues to work with them to resolve the issue with accessing our Support Center.

Unfortunately, at this time, we are unsure when the Support Center will be fully accessible again. We expect users to be unable to access it for at least the next 12 hours. We will provide another update once we have further information, or by 15:00 UTC on June 29.

We understand how disruptive it is when users are not able to reach Support through their accounts and apologize for the disruption. Please reach out to our Support team if you need assistance via our contact form: https://www.digitalocean.com/company/contact/support

Our Engineering team continues to work with our vendor in order to resolve the issue with users accessing the Support Center through their cloud account or directly from https://cloudsupport.digitalocean.com/s/. The issue has been escalated and we are awaiting feedback.

As a reminder, if users need to reach out, they can utilize https://www.digitalocean.com/company/contact/support

Our vendor has noted remediation of the issue on their side and our Support team is now able to access customer support queries and respond normally.

However, our Engineering team is still seeing an issue with our Support Center at https://cloudsupport.digitalocean.com/s/ and is reaching out to our vendor for additional assistance. Users are unable to submit queries through their DigitalOcean account or directly from the URL above.

In the meantime, if users need to reach the Support team, they can use https://www.digitalocean.com/company/contact/support.
We invite any users with Premium Support Plans to reach out via Slack for assistance as well.

Our Engineering team has confirmed this incident is the result of an issue with our Support Center vendor. We are closely monitoring their reported issue.

As they work to remediate the situation, errors may become intermittent. Our Support team is working to address any support queries as they can.

We'll provide another update as soon as we know more.

Our Engineering team is investigating an issue with the Support Center. Based on the impact we are seeing, we believe this error is originating with our upstream provider and are working to confirm.

During this time, the Support Center is unavailable for customers to create tickets through Cloud Support Page, and replies from our Support team will be delayed. We apologize for the inconvenience and will share an update once we have more information.