Outage in DigitalOcean

Issues with Loading Insights Graphs

Resolved Major
September 09, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

As of 05.15 UTC, our Engineering team is investigating issues with viewing Insights graphs. During this time, you might encounter errors when trying to access Insights graphs, and the graphs may not display any data. We regret any inconvenience this may cause and will provide further information as soon as we have more details.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/09/2023 06:41AM

Our Engineering team has confirmed full resolution of the issue with loading the Insights graphs. As of 06.23 UTC, users should be able to access the Insights graphs, and these graphs will display the expected data.

If you continue to experience problems, please open a ticket with our support team.

Thank you for your patience and we apologize for any inconvenience.

MONITORING over 1 year ago - at 09/09/2023 06:23AM

Our Engineering team has implemented a fix to resolve the issue with loading the Insights graphs. Users should now be able to access the Insights graphs, and these graphs will display the expected data. We are monitoring the situation closely and will share an update once the issue is resolved completely.

IDENTIFIED over 1 year ago - at 09/09/2023 06:10AM

Our Engineering team has identified the cause of the issue with loading the Insights graphs and is actively working on a fix. During this time, you might encounter errors when trying to access Insights graphs, and the graphs may not display any data. We will post an update as soon as additional information is available.

INVESTIGATING over 1 year ago - at 09/09/2023 05:52AM

As of 05.15 UTC, our Engineering team is investigating issues with viewing Insights graphs. During this time, you might encounter errors when trying to access Insights graphs, and the graphs may not display any data. We regret any inconvenience this may cause and will provide further information as soon as we have more details.

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