Outage in DocuSign

Customers using DocuSign Rooms may have experienced latency or failures using DocuSign Rooms. DocuSign implemented a failover procedure while awaiting the recovery of the primary zone, which had been impacted by an outage from our hosting provider.

Resolved Minor
September 16, 2023 - Started 8 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign East US DocuSign East US 2
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/18/2023 02:03AM

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

MONITORING 8 months ago - at 09/16/2023 10:40PM

We are continuing to monitor for any further issues.

MONITORING 8 months ago - at 09/16/2023 05:18PM

We are continuing to monitor for any further issues.

MONITORING 8 months ago - at 09/16/2023 10:25AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 09/16/2023 09:07AM

This is due to Azure database outage in East US

INVESTIGATING 8 months ago - at 09/16/2023 09:06AM

We are currently investigating this issue.

Latest DocuSign outages

Some customers may be unable to complete identity verification (IDV) for QES when signing a document (IM-39866). - about 22 hours ago
Some users might experience email delivery delays - 3 days ago
Customers may experience errors while using the SOAP API (39855) - 3 days ago
Customers may be intermittently unable to create webforms or view existing ones and intermittently unable to retrieve data in navigator. (IM-39852) - 3 days ago
Some customers performing Identity Verification (IDV) for EU Qualified Signatures (QES) will experience delay (IM-39853) - 3 days ago

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