Outage in Duda

Investigating reports of form response notification emails blocked

Resolved Minor
September 18, 2023 - Started 8 months ago - Lasted about 19 hours
Official incident page

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Outage Details

It appears that one of the dedicated IPs Duda uses to send emails about new contact form responses has been blocked by some Internet Service Providers, causing form response emails to be blocked, filtered as spam or not seen in the inbox of the receiver. We are working to remove this IP block and we will post updates as soon as we have them.
Components affected
Duda Editor
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/19/2023 08:07AM

We were able to resolve the issue by changing the designated IP we use to send out emails.

INVESTIGATING 8 months ago - at 09/18/2023 12:49PM

It appears that one of the dedicated IPs Duda uses to send emails about new contact form responses has been blocked by some Internet Service Providers, causing form response emails to be blocked, filtered as spam or not seen in the inbox of the receiver.
We are working to remove this IP block and we will post updates as soon as we have them.

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