Duda Status

Resolved Investigating Reports of Editor Slowness

We are currently getting multiple reports of slowness in the editor. Our Engineering team is aware of the issue and working to identify the root cause and implement a solution as soon as possible. We will send an additional update as soon as we have more information.

Resolved Investigating issue with eCommerce editor/sites

We are currently investigating reports that some eCommerce sites are experiencing downtime. Our Engineering team is aware of the issue and working to identify the root cause and implement a solution as soon as possible. We will send an update as soon as we have more information.

Resolved Investigating Reports of Degraded Performance - Editor Loading

We are currently investigating reports of the Duda editor not loading or loading slowly. Our engineering team is aware of the issue and working to identify the root cause and implement a solution as soon as possible. We will continue to provide regular updates.

Resolved Duda Performing Annual Routine Maintenance

Duda is undergoing annual routine maintenance on December 27th. This means that starting 8am UTC the Duda Editor will be down and inaccessible. All live sites will remain up and unchanged. We expect this to last no more than 4 hours. If you have any questions or concerns prior to then, please contact Support.

Resolved Investigating reports of white label support site outage.

We have received reports that the white label instances of our support knowledge base are current down. We are aware of the issue and investigating.

Resolved Duda integrations with Google products are down

Due to outage of main Google services, Duda integrations are also affected (login, google calendar, google spreadsheet integration for collections, youtube videos). We are closely monitoring the situation. You can find more information about google services availability here https://www.google.com/appsstatus#hl=en&v=status

Resolved Difficulties accessing Duda's editor

We received several reports that the duda site editor is inaccessible at the moment, we are investigating the issue and will post an update shortly

Resolved eCommerce storefronts and control panels are unavailable

Some Store control panels and storefronts are not loading or are loading slowly: You may see the 504 bad gateway error in the editor. And your customers won't be able to access the store on the published site. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.

Resolved Investigating slowness or downtime on some live sites.

We are currently experiencing slowness or downtime across some Live Sites. Our Engineering team is aware of the issue and working to identify the root cause and implement a solution as soon as possible. We will send an additional update as soon as we have more information or at the lates in the next 30 minutes.

Resolved UserCentrics App is not showing on published sites

We are currently investigating this issue.