Outage in Duo Security

Multiple Deployments: Policy issue affecting login behavior for multiple specific applications

Resolved Minor
April 11, 2022 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Need to monitor Duo Security outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Duo Security, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an issue that is causing authentications to fail for some users who are not enrolled being denied access when attempting to log into the Windows Logon, RD Gateway, macOS Logon, and Epic Applications when the New User Policy or the Authorized Networks Policy is set to "Allow Access". We are working to correct this issue as soon as possible
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 04/12/2022 12:29AM

Duo's Engineering Team has successfully deployed a fix to the impacted deployments for the Policy issue. We are monitoring to ensure no future instances occur.

IDENTIFIED about 2 years ago - at 04/11/2022 08:31PM

We have identified an issue that is causing authentications to fail for some users who are not enrolled being denied access when attempting to log into the Windows Logon, RD Gateway, macOS Logon, and Epic Applications when the New User Policy or the Authorized Networks Policy is set to "Allow Access".

We are working to correct this issue as soon as possible

The easiest way to monitor Duo Security and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime