Outage in Cisco Duo

SMS Message Delivery to some US numbers

Resolved Minor
November 11, 2022 - Started almost 3 years ago - Lasted 5 days
Official incident page

Incident Report

We are currently investigating an issue causing failures with SMS Message Delivery to some US numbers. Please check back here or subscribe to updates for any changes.
Components affected
Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/16/2022 05:19PM

We've successfully confirmed stability with our load balanced SMS delivery. Duo SMS delivery will no longer be impacted at this time. If you encounter further SMS delivery issues, please create a support ticket and these issues will be handled accordingly.

MONITORING almost 3 years ago - at 11/12/2022 02:00AM

We are currently monitoring third-party provider issues causing failures with SMS Message Delivery to some US numbers on all of our deployments.

We are load-balancing SMS delivery across various providers which have resulted in an improvement in delivery.

We will continue to monitor the issues with providers and will post any updates when the incident is considered fully resolved.

INVESTIGATING almost 3 years ago - at 11/11/2022 11:29PM

We are currently investigating an issue causing failures with SMS Message Delivery to some US numbers.

Please check back here or subscribe to updates for any changes.

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