Outage in Cisco Duo

DUO55: Some authentication failures due to

Resolved Minor
December 08, 2022 - Started over 2 years ago - Lasted 16 minutes
Official incident page

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Outage Details

Around 6:20 am UTC on the 08th of December, during routine maintenance, we experienced connectivity issues that caused authentication failures for a small number of our customers in the US region. Affected customers are located on DUO55 and experienced 2FA authentication failures across all authentication methods.
Components affected
Cisco Duo Core Authentication Service
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/08/2022 07:50AM

Around 6:20 am UTC our services experienced an issue during maintenance. This issue caused some user authentication failures.

This issue only impacted a small number of customers during the DUO55 deployment.

All services are now operational.

MONITORING over 2 years ago - at 12/08/2022 07:40AM

After investigating the failures, the team has promptly resolved the issue and now are monitoring the issue to ensure there are no further failures in place.

INVESTIGATING over 2 years ago - at 12/08/2022 07:35AM

Around 6:20 am UTC on the 08th of December, during routine maintenance, we experienced connectivity issues that caused authentication failures for a small number of our customers in the US region. Affected customers are located on DUO55 and experienced 2FA authentication failures across all authentication methods.

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