Outage in Elastic Cloud

Intermittent plan failures on deployment creation and updates

Resolved Major
April 26, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an increase in plan failures in all Elastic Cloud regions due to a failure within our backend capacity management system. Plans requiring additional instances to be provisioned may be delayed or fail as result.
Components affected
Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP us-west1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-eastus2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-northeast-2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS eu-west-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-southeast-2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ca-central-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP southamerica-east1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-east-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-australiaeast Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-west3 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-uksouth Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-west2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS eu-west-3 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-southeastasia Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-east1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-southcentralus Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS us-west-2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS eu-west-2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-north1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-eastus Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS sa-east-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-west4 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-south-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS us-west-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-westeurope Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-northeast1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-west1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS us-east-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS us-east-2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-southeast-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-westus2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-south1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP australia-southeast1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP us-west2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-northeast-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP us-east4 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-japaneast Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-northeurope Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP northamerica-northeast1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP us-east1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS eu-central-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-southeast1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-centralus Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP us-central1
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/26/2023 08:11PM

This incident has been resolved.

MONITORING about 1 year ago - at 04/26/2023 06:26PM

We have applied a fix for this issue and plans requiring additional capacity are now being processed correctly.

IDENTIFIED about 1 year ago - at 04/26/2023 06:05PM

We are continuing to work on the fix for this issue, as well as remediating any plans that require additional capacity. Another update will be posted within 1 hour.

IDENTIFIED about 1 year ago - at 04/26/2023 04:52PM

We have identified the issue with our backend capacity management system and we are working to apply a fix. We are also remediating any plans that fail due to a lack of capacity.

INVESTIGATING about 1 year ago - at 04/26/2023 04:50PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 04/26/2023 03:42PM

We are currently investigating an increase in plan failures in all Elastic Cloud regions due to a failure within our backend capacity management system. Plans requiring additional instances to be provisioned may be delayed or fail as result.

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