Outage in Elastic Cloud

Delay activating new GCP Marketplace customers

Resolved Minor
August 29, 2023 - Started 9 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue causing delay to activate new customers subscribing to Elastic via GCP Marketplace. We will provide an update in 1 hour.
Components affected
Elastic Cloud GCP Marketplace
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/29/2023 07:04PM

All pending accounts have been activated and the root cause have been resolved. New GCP Marketplace accounts can sign up normally. Incident resolved.

INVESTIGATING 9 months ago - at 08/29/2023 06:05PM

We have identified customers that have signed up but could not be automatically activated. We are currently working on manually activating those customers. Next update in 2 hours.

INVESTIGATING 9 months ago - at 08/29/2023 04:57PM

We are investigating an issue causing delay to activate new customers subscribing to Elastic via GCP Marketplace. We will provide an update in 1 hour.

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