Outage in Envoy

Some Users unable to schedule

Resolved Minor

November 02, 2022 - Started over 3 years ago - Lasted 1 day
Official incident page

Incident Report

We are aware of an issue impacting some customers/users with not being able to schedule via Envoy; we are looking into this and will provide an update as soon as possible.

Components affected

Envoy Visitor registration

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 11/03/2022 07:55PM

The incident related to some users being unable to schedule was resolved yesterday, November 2nd 2022 at approximately 12:20pm PT; we apologies for the delayed update to the status page that this issue is/was fully resolved.

Should you experience any ongoing issues please reach out to Customer Support via the chat messenger or hi@envoy.com.

MONITORING over 3 years ago - at 11/02/2022 04:30PM

We are able to confirm that this degradation is/was correlated to the release of partial day desk booking and limited to customers without a desks subscription and within web scheduling only.

This issue has been resolved for impacted customers and being carefully monitored as we look to deploy a permanent fix and re-enable the feature shortly.

IDENTIFIED over 3 years ago - at 11/02/2022 03:35PM

We have identified the issue and are in the process of issuing a fix; additional information will be provided once testing is fully complete.

INVESTIGATING over 3 years ago - at 11/02/2022 03:02PM

We are aware of an issue impacting some customers/users with not being able to schedule via Envoy; we are looking into this and will provide an update as soon as possible.

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