Outage in Envoy
Some Users unable to schedule
Resolved Minor
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Outage Details
We are aware of an issue impacting some customers/users with not being able to schedule via Envoy; we are looking into this and will provide an update as soon as possible.
Components affected
Envoy Visitor registrationLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 11/03/2022 07:55PM
The incident related to some users being unable to schedule was resolved yesterday, November 2nd 2022 at approximately 12:20pm PT; we apologies for the delayed update to the status page that this issue is/was fully resolved.
Should you experience any ongoing issues please reach out to Customer Support via the chat messenger or hi@envoy.com.
MONITORING
over 2 years ago - at 11/02/2022 04:30PM
We are able to confirm that this degradation is/was correlated to the release of partial day desk booking and limited to customers without a desks subscription and within web scheduling only.
This issue has been resolved for impacted customers and being carefully monitored as we look to deploy a permanent fix and re-enable the feature shortly.
IDENTIFIED
over 2 years ago - at 11/02/2022 03:35PM
We have identified the issue and are in the process of issuing a fix; additional information will be provided once testing is fully complete.
INVESTIGATING
over 2 years ago - at 11/02/2022 03:02PM
We are aware of an issue impacting some customers/users with not being able to schedule via Envoy; we are looking into this and will provide an update as soon as possible.
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