Outage in Envoy

Users Unable to Connect to Envoy

Resolved Minor
November 02, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating reports of "Envoy is having trouble connecting" errors when attempting to log in to the dashboard; we will provide an update as soon as one is available regarding this incident.
Components affected
Envoy dashboard

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Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 11/02/2022 07:38PM

We were able to ID/address performance issues within our database, We have addressed them and are monitoring the overall performance.

MONITORING almost 3 years ago - at 11/02/2022 07:37PM

We were able to ID/address performance issues within our database, We have addressed them and are monitoring the overall performance.

INVESTIGATING almost 3 years ago - at 11/02/2022 06:13PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 11/02/2022 05:52PM

We are observing improved performance in accessibility to the platform as we continue to identify the root cause; we will provide an additional update as soon as one is available.

INVESTIGATING almost 3 years ago - at 11/02/2022 05:41PM

We are currently investigating reports of "Envoy is having trouble connecting" errors when attempting to log in to the dashboard; we will provide an update as soon as one is available regarding this incident.

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Users are not able to export Visitor logs and access Analytics on the Envoy Dashboard - about 15 hours ago
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