Outage in ESET

ESET PROTECT Cloud outages

Resolved Major
October 20, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We're investigating reports of issues with ESET PROTECT Cloud. Customers in EU region may not be able to access their console, or it may load partially or with delays. Agent connections to the server may be affected too. We will provide more information shortly.
Components affected
ESET PROTECT Cloud
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/20/2023 10:48AM

This incident has been resolved.

MONITORING over 1 year ago - at 10/20/2023 09:32AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 10/20/2023 09:24AM

We have identified that the issue is caused by an outage in our provider's data center.
We will provide more information as the issue unfolds.

INVESTIGATING over 1 year ago - at 10/20/2023 08:47AM

We're investigating reports of issues with ESET PROTECT Cloud.
Customers in EU region may not be able to access their console, or it may load partially or with delays. Agent connections to the server may be affected too.
We will provide more information shortly.

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