Outage in Exact System
Exact Globe+ - Incorrect invoices sent with “reminders functionality” (Global)
Resolved Minor
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Outage Details
Investigating – We detected an issue regarding the functionality to send reminders in Exact Globe+ release 502.
There is a possibility that reminders sent via Exact Globe+ also contain invoices from other debtors.
This situation can only occur when the option “Invoice details attachment” is marked when sending reminders.
All customers for whom this problem has possibly occurred, will be informed by e-mail to the main contact person of the license.
If you have any additional questions regarding the information in this e-mail, you can contact the support department through our Customer Portal.
Our apologies for a possible inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/23/2023 12:14PM
This issue is resolved in Globe+ Release 502 Service pack 2 on 19-10-2023. In case you are working on this service pack downloaded before this date, we ask you to re-run the update. The solution will then be installed. Our apologies for the inconvenience caused.
IDENTIFIED
over 1 year ago - at 10/12/2023 10:11AM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 1 year ago - at 09/29/2023 06:54AM
The issue has been identified. We are continuing to work on a fix for this issue.
IDENTIFIED
over 1 year ago - at 09/27/2023 07:14AM
We are currently investigating the issue.
INVESTIGATING
over 1 year ago - at 09/25/2023 02:21PM
Investigating – We detected an issue regarding the functionality to send reminders in Exact Globe+ release 502.
There is a possibility that reminders sent via Exact Globe+ also contain invoices from other debtors.
This situation can only occur when the option “Invoice details attachment” is marked when sending reminders.
All customers for whom this problem has possibly occurred, will be informed by e-mail to the main contact person of the license.
If you have any additional questions regarding the information in this e-mail, you can contact the support department through our Customer Portal.
Our apologies for a possible inconvenience.
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